Terms & Conditions 12cuc

1. Definitions and Interpretation

In this Terms and Conditions document, the following words carry the meanings stated unless the context requires otherwise:

• "Platform" or "12cuc" — refers to the website accessible at https://12cuc.app and all services provided through it.
• "User" or "Player" — refers to any individual who registers and uses the Platform's services.
• "Account" — refers to a registered and verified user profile within the Platform.
• "Real Balance" — refers to cash deposited into the account that can be withdrawn subject to the withdrawal policy.
• "Bonus Balance" — refers to bonus credits granted by the Platform, subject to wagering requirements before withdrawal is permitted.
• "Wagering Requirements" — refers to the number of times the bonus value must be wagered before winnings can be withdrawn.

2. User Eligibility

Use of the 12cuc Platform is only permitted to individuals who meet all of the following eligibility requirements:

• Aged 21 and above at the time of registration;
• Not located in a jurisdiction that prohibits online gambling;
• Not barred from using gambling services by any relevant authority;
• Not an employee, immediate family member of an employee, or contractor directly involved in the operation of the Platform.

12cuc reserves the right at any time to request age and identity verification. If a user is found not to meet the eligibility requirements, their account may be terminated and the balance may be voided subject to a case-by-case assessment.

3. Account Registration and Management

Each user is only permitted to have one account. Opening more than one account, whether directly or through a third party, is strictly prohibited and may result in the closure of all associated accounts and freezing of balances.

Users are responsible for ensuring:

• Information registered is accurate, complete and up to date;
• The account password is kept secure and not shared with any party;
• The Platform is notified promptly should there be any unauthorised access to their account.

12cuc will not be held responsible for any losses arising from a user's failure to keep their login information secure.

4. Deposits, Withdrawals and Payment Methods

The 12cuc Platform supports the following payment methods: Touch 'n Go eWallet, DuitNow, FPX (online banking), Boost, and cryptocurrencies including USDT, BTC and ETH. The minimum deposit for all methods is RM10 and the minimum withdrawal is RM50.

Withdrawal processing typically takes between 5 to 30 minutes. However, this timeframe may vary due to external factors such as bank delays or additional security review requirements.

• Withdrawals will only be processed to the payment method used for the deposit or to an account verified in the player's name;
• 12cuc reserves the right to request identity verification documents before processing withdrawals to ensure transaction security;
• Any fraudulent attempts related to payments will be reported to the relevant authorities;
• The Platform does not charge any processing fees on deposits or withdrawals, however fees may be charged by third-party payment providers.

5. Bonus and Promotion Terms

All bonuses and promotions offered by 12cuc are subject to the wagering requirements stated for each offer. The welcome bonus of 150% of the first deposit up to RM888 is subject to a wagering requirement of 20 times the bonus value.

Calculation example: If you deposit RM100, the bonus received is RM150, making your balance RM250. The wagering requirement to be met is RM150 × 20 = RM3,000 before winnings from the bonus can be withdrawn.

• Bonuses cannot be withdrawn directly — only winnings generated after the wagering requirements are met are eligible for withdrawal;
• Each player is only eligible to receive the welcome bonus once;
• 12cuc reserves the right to withdraw or modify any bonus offer at any time;
• Promotion abuse, including hedge betting to meet wagering requirements, may result in the bonus being voided.

6. Prohibited User Conduct

Users of the 12cuc Platform are strictly prohibited from doing the following:

• Using automated software, bots, or any third-party tools to manipulate game outcomes;
• Opening multiple accounts to claim bonuses more than once;
• Conducting any transactions related to money laundering;
• Spreading false or misleading information about the Platform;
• Abusing the customer support system or contacting customer service with fraudulent intent;
• Attempting to access another user's account without authorisation.

Violation of any of the above prohibitions may result in immediate account suspension or termination, freezing of balances, and appropriate legal action.

7. Intellectual Property

All content found on the 12cuc Platform, including but not limited to logos, designs, graphics, text, software code, databases and user interfaces, is the exclusive property of 12cuc or our licensors and is protected under applicable intellectual property laws.

Users are not permitted to copy, distribute, republish, modify or use any part of the Platform's content for commercial purposes without written consent from 12cuc.

8. Limitation of Liability

The 12cuc Platform is provided on an "as is" basis. While we make every effort to ensure the service remains available and functioning properly, we do not guarantee that the Platform will be free from interruptions, errors or technical issues at all times.

12cuc will not be held responsible for:

• Any financial losses incurred as a result of the user's own betting decisions;
• Service interruptions caused by technical issues, maintenance or circumstances beyond our control;
• Data loss arising from a user's negligence in managing their account information;
• Changes in cryptocurrency values that affect the amount of deposits or withdrawals.

9. Account Termination and Closure

Users may close their account at any time by contacting the 12cuc customer support team via live chat or email. Before account closure is processed, any remaining real balance will be withdrawn in accordance with the current withdrawal policy.

12cuc reserves the right to suspend or terminate any user account in the following circumstances:

• The user breaches any term in this document;
• Information provided during registration is found to be false or inaccurate;
• There is suspicious or fraudulent activity associated with the account;
• User found to be under 21 years of age;
• Due to legal or regulatory compliance requirements.

10. Responsible Gambling

12cuc is committed to responsible gambling practices. This platform is for entertainment only and must not be used as a primary source of income. Users are encouraged to set personal spending limits and play within their financial means.

We provide self-control tools for players who need them, including options to limit deposits, limit session time, and temporary or permanent self-exclusion. Players who wish to use these facilities may contact our support team.

• 🛑 Stop playing if gambling starts to affect your finances or personal relationships;
• This platform is only for individuals aged 21 and above — we take the protection of minors seriously;
• Seek professional help if you feel gambling is becoming a habit that is difficult to control.

For more information on responsible gambling practices, please visit our Responsible Gambling page.

11. Applicable Law and Dispute Resolution

The 12cuc platform operates under international licensing. These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction where the Platform is officially registered.

Any dispute arising between a user and 12cuc shall first be resolved through our official customer support channels. If a dispute cannot be resolved internally, both parties agree to submit the dispute to binding arbitration in accordance with the applicable rules.

12. Contact Us

If you have any questions regarding these Terms and Conditions or require further clarification, please contact the 12cuc customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Melayu and English;
• Email: [email protected]

Our team is ready to assist you at all times and will work to resolve any enquiries or complaints promptly and fairly.